Legal
Last updated: 1 April 2026
These terms apply to care home operators, solicitor firms, and other professional organisations using the Memoari platform. By entering a pilot or partnership agreement with Memoari, your organisation agrees to be bound by these terms.
Professional use only. These terms govern organisational and professional use of Memoari by care home operators, solicitor firms, and their authorised staff.
Memoari is a digital estate preparation platform operated by Memoari ("we", "us"). The platform is designed for use by care home operators, solicitor firms, and other professional organisations ("partner organisations") and allows them to:
- Create and manage encrypted estate vaults on behalf of residents, clients, and their families
Memoari is a technology platform. We are not a law firm and we do not provide legal advice. Use of Memoari does not create a solicitor-client relationship between Memoari and any individual.
Memoari is designed and licensed for use by care home operators, solicitor firms, and their authorised staff. Access is granted to organisations, not to individual consumers.
These terms of service apply exclusively to professional and organisational use.
Partner organisations are responsible for ensuring that only authorised staff access the platform; that residents and clients are appropriately informed of how their data is held; and that use of the platform complies with their own obligations under applicable law, including UK GDPR and, where applicable, CQC regulatory requirements.
Memoari's standard entry point for new partner organisations is a 90-day structured pilot agreement. The following terms apply to all pilot engagements:
Duration:: Pilot agreements are for 90 days from the date of activation. They do not automatically renew.
Continuation:: Continuation beyond the pilot period requires a separate written agreement between Memoari and the partner organisation. Memoari will initiate a review meeting no later than day 75 of the pilot.
Termination:: Either party may terminate the pilot agreement with 14 days' written notice delivered to the other party's nominated contact. Early termination does not trigger any financial penalty.
Data at termination:: Following termination, the partner organisation has 90 days to export resident or client vault data. After this period, data is permanently deleted in accordance with our Privacy Policy.
Pilot pricing:: Pilot pricing is fixed, flat, and agreed in the pilot agreement document. It does not change during the pilot period.
No automatic obligation:: Completion of the 90-day pilot does not create any obligation to enter a continuing agreement.
No public pricing applies to professional or organisational use of Memoari. Pricing and commercial terms are agreed individually as part of the pilot agreement and any subsequent partnership agreement.
All pricing is in GBP (British Pounds Sterling) unless otherwise agreed in writing. Invoices are issued monthly or annually as specified in the individual agreement.
Founding partner pricing:: Organisations joining during the founding partner cohort receive pricing locked in at a fixed rate for the life of their contract, as specified in their individual agreement.
Payment:: Payment terms are 30 days from invoice date unless otherwise agreed. Memoari reserves the right to suspend platform access for accounts more than 30 days in arrears after written notice.
Disputes:: Pricing or invoice disputes must be raised within 14 days of the invoice date. Disputed amounts will not attract late payment charges while the dispute is under review.
Partner organisations and their authorised staff agree to use Memoari only for lawful purposes consistent with the platform's intended function. Organisations must not:
- Use the platform to store, share, or distribute illegal content
Memoari reserves the right to suspend or terminate platform access for partner organisations that breach these terms. In serious cases, suspension may occur without prior notice.
Resident and client data:: Partner organisations and their residents or clients retain full ownership of all data stored within Memoari vaults. By entering a pilot or partnership agreement, the partner organisation grants Memoari a limited, non-exclusive licence to store, encrypt, and process vault data solely for the purpose of providing the platform.
Memoari's platform:: The Memoari platform, software, interface design, branding, documentation, and all associated intellectual property are owned by Memoari. Partner organisations may not copy, reproduce, modify, or create derivative works from any part of the platform without prior written consent.
Feedback and suggestions:: Any feedback, ideas, or suggestions provided by partner organisations regarding the platform may be used by Memoari to improve the service without obligation or compensation.
To the extent permitted by applicable law, Memoari's total aggregate liability to a partner organisation for any claim arising from use of the platform is limited to the total fees paid by that organisation to Memoari in the 12 months preceding the claim, or £500, whichever is greater.
Memoari does not accept liability for:
- Decisions made by residents, clients, families, executors, or beneficiaries based on vault contents
Nothing in these terms limits Memoari's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or restricted by law.
Partner organisations are advised to maintain appropriate professional indemnity and data liability insurance covering their use of third-party data processing platforms.
We may update these terms from time to time. We will notify partner organisations of material changes by email to the nominated contact address at least 30 days before the changes take effect.
If a partner organisation does not accept the changes, they may terminate their agreement before the effective date. Data will be retained and made available for export for 90 days following termination.
Continued use of the platform after the effective date of any change constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any dispute arising from these terms or from the use of the Memoari platform will be subject to the exclusive jurisdiction of the courts of England and Wales.
Both parties agree to attempt to resolve any dispute in good faith through direct negotiation before initiating formal proceedings.
General enquiries:: hello@memoari.co.uk
Legal and contractual:: legal@memoari.co.uk
Data protection:: privacy@memoari.co.uk
Jurisdiction:: England and Wales
We will update this page with our Companies House registration number and registered address upon incorporation.