A single, structured workflow built around how your care home already operates — so families receive everything they need, exactly when they need it.
When a new resident arrives, your staff open the Memoari Staff Portal and create a resident profile alongside the standard admission paperwork. Name, room number, designated family contact — and an invitation email is sent automatically.
The entire process takes under five minutes. There is no separate system to learn, no duplicate data entry, and no technical knowledge required. The vault exists before the resident has unpacked.
The designated family contact receives an invitation to the Resident Vault Dashboard. The platform guides them through a structured checklist — at their own pace, from any device. No legal knowledge required. Each section is explained clearly.
Your registered manager and authorised staff see a live view of estate preparation across all enrolled residents in the Staff Portal. Colour-coded readiness levels make it immediately clear who needs a follow-up conversation.
Expanding a resident row shows their vault completion percentage, consent status, last family check-in date, and which sections are complete or outstanding. Staff never see vault contents — only readiness status.
Every staff action is recorded in an immutable audit log. CQC inspectors can see documented evidence of proactive estate preparation without any extra work from your team.
When a resident passes, family access is activated. The executor finds everything organised, labelled, and ready — without a single call to your staff.
Executor finds the will location, solicitor contact, and any codicils — immediately, without searching through physical filing systems.
Bank accounts, pension providers, insurance policies, and property records — all referenced and ready for the probate process.
Social media accounts, email, subscriptions, and any digital assets — with instructions on what to do with each.
Any letters or messages left by the resident are delivered to named recipients at the moment of vault activation — privately and securely.
We hold wills, passwords, financial accounts, and final messages. We treat that responsibility accordingly.
The same standard used by financial institutions. Every document, every message, every account entry — encrypted before it leaves the user's browser.
Executor access is read-only, time-limited, and scoped to exactly what they need — nothing more. Every access is logged with timestamp, IP address, and identity.
Data Processing Agreements available for all partners. All data stored in UK data centres (AWS London, eu-west-2). Article 28 compliant as a data processor.
The vault needs to be there when it matters most. SLA-backed uptime with automated monitoring, instant alerting, and a dedicated ops response.
A 20-minute pilot call. No obligation. Your dedicated account manager will walk you through exactly how Memoari works for your organisation.
Book a Pilot Call →